FAQ
About Our Products
What are the main materials in your products?
We use three primary materials:
Memory Foam: Advanced material that adapts to your body shape, reduces pressure points, and provides orthopedic support.
Bamboo Fibers: Breathable and antibacterial fibers made through an eco-friendly process.
Mulberry Silk and Tencel Fibers: Premium materials that regulate temperature, nurture the skin and hair, and are environmentally friendly.
How do I know which product is right for me?
Our product descriptions include detailed benefits and usage recommendations. If you need additional help, contact our customer service team.
Are your products suitable for people with sensitive skin?
Absolutely! All our products are made from hypoallergenic materials suitable for sensitive skin, adhering to high standards of safety and comfort.
Ordering and Shipping
What shipping options do you offer?
We provide shipping across Spain:
Purchases up to €100: €15 shipping cost.
Purchases between €100 and €400: €25 shipping cost.
Free shipping for purchases over €400.
How long will it take for my order to arrive?
Most orders arrive within 3–7 business days. You’ll receive a tracking number after placing your order.
Can I track my shipment?
Yes, you will receive a tracking number via email after placing your order to monitor the delivery status.
Warranty and Returns
What does your product warranty include?
All our products come with a 3 year legal warranty, in accordance with current Spanish regulations, covering manufacturing defects or lack of conformity present at the time of delivery.
In addition, we offer a 10 year commercial warranty on the shape retention of memory foam, applicable exclusively to pillows, mattresses, and toppers.
This additional warranty ensures that the material will not lose its original shape over time.
The warranty does not cover:
• Normal wear and tear from use
• Regular daily use of the product
• Changes in feel, firmness, or comfort
• Improper use or use not in accordance with instructions
• Incorrect washing or maintenance
• Zippers, seams, or buttons
• Fabric alterations, shrinkage, or color loss
• Color fading or texture changes in sheets due to improper washing
• Damage caused by unsuitable bases or surfaces
The warranty does not constitute a general durability or resistance guarantee for continuous use.
How can I return or exchange a product?
You may request an exchange within 21 calendar days from receiving your order.
The exchange can be made:
• For another product available in the online store
• Or for a voucher valid for one year
To accept the exchange:
• The product must be unused
• It must be returned complete and in its original packaging
• It will be inspected by our team
Exchanges will not be accepted if the product has:
• Signs of use
• Been washed or damaged
• Incomplete packaging
• Conditions unsuitable for resale
What about hygiene products?
For hygiene reasons, all our textile and sleep products are considered hygienic products, as they come into direct contact with the body.
This includes:
• Sheets
• Pillows (all types)
• Towels
• Other textile products
👉 These products can only be exchanged if they have not been opened or used,
and are returned sealed in their original packaging.
❌ Once opened, the product is considered personal use and cannot be exchanged or returned.
Can I return a mattress or topper?
Mattresses and toppers do not include trial nights.
An exchange or refund is only possible if the product:
• Has not been opened at all
• Is returned sealed in its original packaging
In these cases, shipping costs are paid by the customer.
Do you offer refunds for defective products?
Yes. In case of a defective product or an error on our part, the customer is entitled to:
• Refund
• Replacement
• Or an equivalent solution
In these cases:
• Shipping costs will be covered by the company
• The 3 year legal warranty applies
To handle any issue, you must contact our team in advance.
How does the right of withdrawal work?
According to European regulations, you can exercise your right of withdrawal within 14 calendar days from receiving your order.
Conditions:
• Product unused
• With tags
• In original packaging
The refund will be issued using the same payment method.
⚠️ Important:
• Shipping costs are non refundable
• Return costs are paid by the customer
• Except in case of a defective product
Maintenance and Use
How should I wash your textile products?
- Sheets and Covers: Machine wash in cold water (up to 30°C) without bleach.
- Pillows and Mattresses: Removable outer fabrics can be washed in the same way. Avoid tumble drying.
Are your products suitable for all seasons?
Yes! Our products are designed to regulate temperature and provide maximum comfort year-round.
FAQ
Are your products made sustainably?
Yes, our manufacturing processes are based on sustainability:
- Closed-loop production to minimize waste.
- Use of biodegradable and eco-friendly materials.
Do you offer gift wrapping or festive packaging?
Our product descriptions include detailed benefits and usage recommendations. If you need additional help, contact our customer service team.